Complaint Department Numbers and Emails

Norfolk Southern Customer Service Complaints Department

Complaint Department Numbers and Emails


About Norfolk Southern

Based in Norfolk, Virginia, Norfolk Southern is a Fortune 500 transportation company that operates the largest railroad network in the eastern United States. It provides rail services to customers across North America and has over 20,000 employees serving more than 200 short line railroads throughout 22 states as well as Canada and Mexico. Its main lines run from New York City to Florida; Chicago to St Louis; Atlanta to Birmingham; Memphis/Nashville area into Kentucky & West Virginia coal fields plus many other routes connecting major cities through trackage rights agreements with Class I Railroads such as CSX Transportation (CSXT).

What is Norfolk Southern's phone and customer care email?

You can call Norfolk Southern’s customer service phone number at (800) 635-5768 and you can email their corporate office at

What is Norfolk Southern's corporate address?

Norfolk Southern’s corporate address is Norfolk Southern Corp. , Three Commercial Place, Norfolk,, Virginia, 23510, United States.

What's the best time to contact them?

To contact Norfolk Southern, it is best to do so during their normal business hours of Monday through Friday from 8:00 a.m. until 5:00 p.m., Eastern Time (ET).

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